How MetLife Cheated a Consumer out of $3,200

Consumers Angel is testing a new App called BlastEm. The App helps consumers directly register their complaint with a business that has wronged them in some way. Social media and regulators can also be notified using this App., thereby generating more attention to the consumer’s complaint.

Below is a Blast written by one of our application testers. This is an actual complaint, is it not a made up scenario.

The BlastEm App simultaneously delivered her complaint to the CEO of MetLife, the Chair of the New York State Committee on Consumer Affairs and Protection, the Administrator of the New York State Department of Financial Services (which regulates both Banks and Insurance companies) as well as Twitter.

We will be following this closely and report the response over the next few weeks.
———
Dear Mr. Kandarian,

I was your customer for seven years with a Group Universal Life policy as a Citibank employee. In addition to coverage, I chose to add a little cash each month thereby building higher cash value which reached the tidy sum of $3,919.56. I am shocked and deeply dismayed by what occurred when I severed from Citi.

My end date was March 12th.

You said Citi notified you on March 26th.

WITHOUT notifying me – you took funds to cover March 13th through the end of the month out of the cash value.

Then you sent me a letter in April, saying that I am now responsible for the monthly premium of $1,926.27 AND, you pulled that from my account, too!

When I phoned, to say, No, Thanks, please send me the $4,000 I had saved, you told me the amount was now approximately $800 because 1) you had taken enough to cover March and 2) you cannot prorate the April coverage, it was already deducted.

So, you can prorate when it suits YOU, but not when I request it?

I had no opportunity to claim my cash – the timing of your notifications (perhaps Citi is partly to blame?) and your cycles stack the deck 100% against the consumer.

You led me to believe that I was creating a nice cushion, doing the right thing – but in fact, YOU were building a little account that you then ROBBED on my way out the door. From $4,000 down to $800 – and no opportunity to prevent to loss.

At best, this is really bad business – but I think it’s also unethical and if not illegal, it should be.

With disgust and anger,

Bridget Thexton

#MetLife #MetLifeTermLifePolicy #TermLifeScam #InsuranceCompanyScam
———

Advertisements

Things to know about your health insurance drug plan

In order to get the maximum benefit from your #health-insurance drug plan there are a number of things of which you should be aware. The insurance company is looking to make money. They will always steer you toward the drug that is the least expensive option for them.  Generally, this is known as the  generic form of the medication. Checking with your doctor to see if he/she thinks the generic will have the same benefits as the brand name drug is wise.  I know for example, several doctors who do NOT recommend the generics for certain thyroid diseases. For maximum effectiveness,  they would choose Synthroid over the generic version..

Many drug plans will save you a substantial amount if you order the drugs in a larger quantity from a mail order service. When you are in need of a medication long term this can add up to a substantial savings. Typically when you leave the doctor’s office,  you are given one prescription. Generally, you  rush to your pharmacist because you want to start taking the drug immediately.  Ask your doctor for 2 prescriptions, one to take to the drug store and one to send off to the mail order prescription service.

You should also be aware that certain drugs which are covered by your prescription drug plan may only be covered in certain quantities. Again,  check with your insurance carrier because  the cost difference can be substantial. I recently heard from a friend that his doctor had given him a prescription for 10 pills to be taken over the course of a month. He was told by the drug store that his insurance did not cover this drug. Before going back to the doctor and asking for an alternative medicine he called the insurance company and they told him they did cover the drug but only for 6 tablets a month. The price difference was astounding. Under his plan the drug was $10.00 per pill. Not under the plan the drug was $31.30 per pill. His savings was $127.80 by just making the phone call and getting the 6 pills covered under his plan and the other 4 at the list price.

The disparity in price for the same medication based on whether you have insurance or not is not justifiable in any way other than the drug manufacturers and the insurance companies are in collusion to set a retail price that is not justified by any rational. We the public will continue to be ripped off by this behavior unless we demand that our congressional representatives do something about this abuse. The big drug companies and insurance companies spend millions on lobbyists to protect their interests. We the #Consumer need to make our voices heard.