Last week we blogged about a problem that Bridget had with Met Life. She was charged for a premium without her consent. She had made a number of phone calls over several days period without satisfaction from the Met Life personnel with whom she spoke.
Sunday evening she used the BlastEm App. (which is still in the testing phase) to send her message of dissatisfaction to three people in authority positions: Steven Kandarian, the CEO of Met Life; the Chairperson of the New York State Committee of Consumer Affairs and Protection, and the Superintendent of the New York State Department of Finance. Her complaint was posted on Twitter as well.
Within 15 hours, her post received a Tweet from the Social Networking group of Met Life promising their assistance. We are pleased to report that soon afterwards she was refunded $1,886.28 by Met Life.
It is clear by this example, that the Internet and Social media have become powerful tools in getting the attention of businesses. They allow the consumer, who has been wronged, to receive attention by posting their story publicly on the internet. In addition, the BlastEm App. directed her complaint to other interested parties that could assist her including social media.
We have all been stuck where Bridget was. We have all felt angry and frustrated. We have all felt we had nowhere to turn. We at Consumers Angel are confident that the BlastEm App. will be a powerful force in resolving a variety of consumer complaints. Utilizing the App. will direct your grievance to the right parties thereby greatly increasing the chance of a swift resolution.
We will release the first version of BlastEm in the next few months so you can all have the same power that Bridget had.
In the interim, you are welcome to contact us at angel