What elected officials are the best sources of help?
Local officials are usually the best place to begin when lodging a complaint. We are referring to those closest to you in proximity to where you reside. It is also helpful to find an official who has a history of dealings with the organization that has caused you grief.
For example, if you live in New York City and you have a complaint with the bus service, your local city councilperson would be the first person to lodge a complaint with.
If you have trouble with a state chartered savings bank, the best source is probably the State Banking Commission or its equivalent (in New York State the Department of Financial Services). If you are dealing with a large national or international bank, the Office of the Comptroller of the Currency (OCC) or your local Federal Reserve Bank may be your best choice.
For an airline, a complaint to the Federal Aviation Administration (FAA) is the best choice.
If you are having a problem with a communications carrier such as Verizon, we would recommend that you direct your complaint to the state Public Service Commission rather than the FCC because the former is much closer to home.
The closer to home the elected or appointed officials are, the greater your chance will be in eliciting help from them.