How can my smart phone help?
If you are like most people who have a smart phone, it is with you almost all the time. It usually has many features in addition to being a phone. It allows you to take pictures, videos and voice recordings. By utilizing these features you can instantaneously attach real proof of your claims to your complaint. For example, a rude customer service person can be caught in the act and you can send proof of their behavior to the management of their company. Additionally, if you post a video to the U-Tube channel of the company this will almost always get you real attention.