Who do I complain to?
Experience shows that the best person to complain to is the people at the top echelon of the company usually the CEO and the person in charge of customer service. It is usually relatively easy to find who they are on the company’s web site. It may well be more difficult to get their emails but the following may help. Once you get a name do a Google, Yahoo, Bing search, “executives name email”. Additionally, most emails are structured first initial and last name (no space) @companyname.com or first name.last name or first name_last name. Trying all three of these will usually get you to their corporate email. Now do not expect that they will return your email personally but usually their administrative assistant will especially if you have also copied an appropriate regulator.